- Read What Our Customers are Saying About Us -
Recently on a very cold morning, I attempted to mitigate the very cold air emanating from my fireplace damper
by closing the damper blade. The result was the damper and other damper operational parts fell apart resulting
in a completely inoperative system with the result of very cold air flowing through-out my house. I was
desperate to identify a contractor to effect a repair. Not knowing which vendors had great, good or poor
credentials, I took a chance SWEEP MASTERS would be acceptable. Upon explaining my situation, PEGGIE was
very understanding and most accommodating. She did not make promises she could not keep. What she did do
was to give me a sense of comfort she would make every attempt to have a service team at my house the day of
my call...She was very sincere in both her tone and words. The repair team of SHANE and CAMERON arrived.
They were professional, yet friendly. Upon completion of his inspection, Shane told me the damper
blade was incorrectly installed. Shane and Cameron re-aligned the unit, cleared the area of debris as a
result of their work and presented a bill that was very reasonable. I am pleased to send this e-mail of
excellent customer service to Sweep-Masters Management.
- Y. Brown
Thank you for sending out Aaron and Mike today. They are terrific, friendly, genuine, respectful, professional, and
knowledgeable. I appreciated the fact that once again, they collaborated with Nathan and he agreed the small crack in the 1/2
quarter back lower panel was not dangerous or ready to be replaced. Maybe next inspection and cleaning or if we ever decide to
sell. They saved us an unnecessary cost today. Your company is honest, trustworthy, and totally customer service orientated.
Thank you all again.
- C.C. (Burke, VA)
I wish to leave a service review with you regarding the visit from your technicians, Aaron and John, on the morning of 11 January.
They were prompt, professional, informative, and engaging. I would gladly recommend their, and your, services. It was a pleasure
doing business with you.
- With kind regards, Andrew J.
Good afternoon, I just wanted to send a thank you to Sweep-masters for the wonderful
technicians they sent to my house this afternoon. Ronnie and his partner (unfortunately, I didn't catch his name!) were awesome. They
were quick, informative, and incredibly sweet the entire time! Because of them, I know we'll be calling sweep-masters the next time we
need our chimney cleaned. Thank you!
- Christie J.
The two gentleman from sweepmasters were very professional. The called ahead and on time.
They explained how they were going to clean the dryer vent and proceeded to do the work without delay. I would not hesitate to call
- Mike T.
It was refreshing to have hired a service that was competent and seamless throughout the entire process. Peggy was pleasant and helpful in scheduling a time that best fit into my schedule. Aaron and Adam were prompt and efficient at cleaning my chimney while explaining the process and providing solutions for maintaining a clean chimney throughout the year. They are clearly very knowledgable and experienced with their work. I highly recommend SweepMasters for anyone needing service to their chimney. Keep up the quality work.
I called SweepMasters to set an appointment for a cleaning and inspection on the chimney at the house we purchased less than two years ago.
Peggy was awesome when I explained that we have been having issues with squirrels falling down the chimney as well. She explained the process, pricing, and options for keeping out the squirrels, keeping price and budget in mind.
The sweepers arrived promptly per the appointment time and got straight to work. They were polite, professional, and very efficient at accomplishing the work.
I would recommend SweepMasters to anyone and will likely be using them again.
- Glenn Y.
The technicians from SweepMasters arrived on time, and were very friendly and knowledgeable. After looking at the caps, they determined that one needed to be replaced, but the other needed just additional mesh to keep animals out, which saved us $100. I appreciated their honesty and professionalism. I would recommend them for any chimney job.
- Alena H.
Aaron is knowledgeable, friendly, and provided expedient, fantastic service with my chimney inspection. He's very reliable and easy to work with. I highly recommend him. Five star worker!
- Rebecca S.
I had scheduled a sweep and chimney cap, thinking I need the sweep due to a family of birds who had been living in my chimney. The cleaners inspected the chimney for me, told me I did not need it swept, removed the nest and installed the cap. Cap has a lifetime warranty, which I did not expect. Talked to me for a bit about my fireplace, which is new to me. Prompt, great service.
- Brooke K.
Nathan and his co-worker were timely, efficient, and friendly. They explained everything clearly and, importantly, did not try to sell me "nice to have" services that weren't needed (I have experienced this in the past with other guys). Consider me a repeat customer!
- Eric P.
We were very pleased with the prompt service, friendliness and efficiency of SweepMasters. They were able to accommodate our schedule and cleaned out our clogged dryer vent system along with replacing the vent trap on the exterior of the house. Definitely would recommend.
- Beth R.
I asked SweepMasters to come in and repair/replace parts of my chimney that another "big" chimney service company had inspected and claimed I needed "lots of repair" on. SweepMasters gave me a verbal quote that was substantially less than what the "big company" quoted and more in line with what the uninflated price should be. On the day of service, the technician looked at the chimney and stated that the "big company" was incorrect...and there was hardly anything wrong with the chimney structurally. It turns out the "big company" was trying to fleece me out of some money. SweepMasters could have went ahead and did the job and taken my money, but they were HONEST and said that the chimney didn't warrant the repairs that were originally scheduled. I opted to not move forward with the repairs, and SweepMasters didn't charge me a dime for their trouble. I can't say enough about the professionalism and honesty this company exhibits. It's rare to see a company more interested in customer service and satisfaction than making a profit these days. I will definitely be using them from now on for all my chimney services as they have won a customer for life with their honesty. Highly recommend!!
- Basil K.
We were very pleased with this company's service. They scheduled a quick appointment when requested and were very courteous and professional. We highly recommend them and will use them again when needed.
- Melissa M.
This is the best SweepMasters Professional Chimney Service I ever had believe or not. I have almost more then 20 years in the customer service field myself and know exactly how you should be treated as a customer. I signed up online to have our chimney clean and next thing I knew I got a quick call from Peggy who was so helpful in setting up my appointment. Not having wait to see if and when someone would be calling or replying back was really nice for once. She made me feel comfortable in asking her any questions and concern that I had about the chimney. I had two other companies to pick from and I'm so thankful that Peggy at had called me first. She not only help me with the chimney situation but helped my mother and with our furnace problem as she knew someone that would help us out that also.
As for Nathan and Daniel who came and service our chimney for us today, they were so great in what the do. They had explained everything to us what we should do and not do. It was a wonderful experience! I would recommend SweetMasters Professional Chimney Services to anyone who need their chimney service. Not only the price was reasonable but the customer service was beyond extraordinary! Keep up the good work guys!!! I will always have you guys to service my chimney.
- Your # 1 Fan! Sathia
Very reasonable price to clean and inspect my fireplace/chimney. Pointed out issues and repair prices. Even took a look at my gutters and got a bird nest out! Very friendly . P.s. I did compare them with 3 other companies. So glad I did-they're great.
- Jennifer G. (Arlington, VA)
My chimney damper was not working. I contacted SweepMasters to conduct a sweep and install an upper chimney damper. In the process of the chimney sweep, they discovered the existing damper did not work because of debris; after cleaning the debris the flute worked and they recommended not adding another - saving $500. They kept everything from getting dusty and gave us their chimney sweet special of $129, rather than the usual $149.
- Peter I. (Vienna, VA)
SweepMasters came to clean out my dryer vent and they were wonderful. Nathan was right on time and took care of the work promptly and for a very reasonable price. They cleaned up all the mess after they cleaned the vent out and explained everything that they did. I will definitely recommend them and use them again in the future.
- Amanda D. (Alexandria, VA)
Great service! We had Sweep Masters repoint the top of our chimney and fix the damper handle in the fireplace. The technician was very personable and professional. We highly recommend this company!
- H.L. (Falls Church, VA)
The technicians arrived "on time" and did a very professional cleaning of my dryer vent. It was over 9 years since I have cleaned it and they found a few birds nests and "tons" of lint. They also recommended that we install a bird cover over our vent to avoid any new nests in the future... The technicians did a superb job and I will definitely recommend SweepMasters in the future!
- P.G. (Centreville, VA)
I just had my chimneys cleaned and I have to tell you that I am just delighted with the service I received from your company. Thank you very much.
- K.D. (Vienna, VA)
Excellent professional chimney sweeping &cleaning service in the Fairfax VA area. The guys are reliable and on time and do a great job. Thanks.
- L. (Fairfax, VA)
Courteous, efficient, clean, and competent. They called the day before to give me a better idea of when they would arrive, and they called when they were 30 minutes away. They came in, cleaned the fireplace and chimney, and were very polite while they did it. No mess, no dust. Best of all, no hard sell on other services, just recommendations. I'm going to set up a regular annual schedule with these folks so I won't use someone else by mistake.
- D.D. (Arlington, VA)
We recently used Sweepmasters to clean our chimney. They did a super job and we are very pleased with the service we received. In addition to cleaning our chimney, we also had a problem with our damper which they fixed for us while they were here at no charge! They provide personal service and the technicians are courteous, competent and they do thorough work. We found Sweepmasters to be very reasonably priced and best of all honest. They are definitely on our call list for next year! If you are looking for a chimney sweep company you can trust, I highly recommend Sweepmasters Chimney Service.
- L.S. (McLean, VA)
Today we had our chimney inspected and cleaned by SweepMasters. Steve was pleasant, professional, and took care of everything very efficiently. Really great employee! And, I've never seen my fireplace as clean as it is now, even though we've used other chimney companies in the past. Thank you very much. Please do not hesitate to contact me if you'd like for me to recommend your company.
- G.T. (Arlington, VA)
Nathan and David were on time, very friendly, and provided great, quick service. I had an appointment to have my gutters cleaned by a different earlier in the morning; not only did they not show up, but did not return my calls to reschedule. When I mentioned that to Nathan, he informed me his company also provided gutter cleaning services - what a great help! They were in and out in 30 minutes after cleaning both my gutters and the chimney. Without a doubt, I would recommend them to anybody who asks, and most certainly use their services again. Thank you!!
- N.F. (Centreville, VA)
We had emailed sweep masters last minute after a ridiculous demand from our landlord two days before the lease was up. We got a response the next day, and they attempted to come out the following day, but it was pouring rain the whole day so they had to move all their appointments. Just the fact that they were going to accommodate us with such short notice was amazing. They ended up having to push because of the rain and they showed up a few days later and completed the job. Peggy helped us with the scheduling and followed up with us after the completion to make sure we were all set to accommodate the land lords demands. The company all in all was easy to work with, did a great job, and was very flexible to meet any twists.
- T.T. (Potomac Falls, VA)
We had used Sweepmasters in the past and were very impressed with their timeliness, professionalism, quality of work, and commitment to client satisfaction. So when it came time to sell my house the buyer asked for a chimney cleaning and some additional work. We called Sweepmasters and they sensed the urgency of needing service so we could close timely. They came, did what needed to be done and did so cheerfully in spite of heat of the day and the late hour. Even after that I had to call Peggy in the office and asked her to send me a copy of the original invoice as the carbon copy I had could have been difficult to read for the closing agent. She was able to send me an email with copy attached within 5 minutes. Excellent service !!
- S.C. (Bristow, VA)